Welcome to Equestrian Clothing Sales’ FAQ section. As fellow equestrian enthusiasts, we’ve compiled answers to the most common questions about our premium riding apparel and services. Whether you’re preparing for competition or upgrading your stable wardrobe, find the information you need below.
Product Questions
Why do I see multiple “Accessories” and “Base Layers & Tops” categories in your menu?
Our menu reflects the specialized nature of equestrian gear. Each “Accessories” category contains different types of riding accessories (gloves, helmets, etc.), while “Base Layers & Tops” are organized by technical features. We’re working to improve menu clarity while maintaining our detailed product organization that serious riders appreciate.
What makes your equestrian apparel different from regular sportswear?
Our products are specifically engineered for riding performance with:
– Technical fabrics that provide freedom of movement and moisture control
– Reinforced seams in high-wear areas
– Equestrian-specific designs that accommodate riding posture
– Protective features tailored for equestrian safety standards
– Technical fabrics that provide freedom of movement and moisture control
– Reinforced seams in high-wear areas
– Equestrian-specific designs that accommodate riding posture
– Protective features tailored for equestrian safety standards
How do I choose the right size for breeches or body protectors?
We provide detailed sizing charts for each product category. For competition gear, we recommend ordering your usual size. For protective equipment, please follow our measurement guides carefully. When in doubt, our customer service team ([email protected]) can advise based on your specific measurements and riding discipline.
Shipping & Delivery
What are my shipping options and how long will delivery take?
We offer two reliable shipping methods tailored for equestrian needs:
Standard Shipping ($12.95 USD):
– Processed in 1-2 business days
– Delivered via DHL/FedEx in 10-15 business days after dispatch
– Recommended for competition preparation
Free Shipping (Orders over $50):
– Processed in 1-2 business days
– Delivered via EMS in 15-25 business days after dispatch
– Ideal for non-urgent orders and wardrobe updates
Standard Shipping ($12.95 USD):
– Processed in 1-2 business days
– Delivered via DHL/FedEx in 10-15 business days after dispatch
– Recommended for competition preparation
Free Shipping (Orders over $50):
– Processed in 1-2 business days
– Delivered via EMS in 15-25 business days after dispatch
– Ideal for non-urgent orders and wardrobe updates
Do you ship to my country?
We ship globally except parts of Asia and select remote regions. Our Louisville-based fulfillment center ensures customs-friendly documentation for smooth international delivery. If you’re unsure about your location, please contact [email protected] before ordering.
How can I track my order?
All shipments include tracking information emailed to you upon dispatch. For competition-critical orders, we recommend saving our customer service email in your contacts to ensure delivery updates don’t go to spam.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from delivery date for unworn, tags-attached items. Due to the technical nature of equestrian apparel, we cannot accept returns of used protective gear or undergarments for hygiene reasons.
How do I initiate a return?
Email [email protected] with your order number and return request within 15 days of delivery. We’ll provide return instructions and a prepaid label for U.S. customers. International customers may need to cover return shipping.
What if my item arrives damaged?
We take special care with protective packaging for technical equestrian gear. If damage occurs, contact us immediately at [email protected] with photos of the damage and packaging. We’ll expedite a replacement for competition-critical items.
Payment & Account
What payment methods do you accept?
We accept:
– Visa
– MasterCard
– JCB
– PayPal
All transactions are securely processed with encryption for your protection.
– Visa
– MasterCard
– JCB
– PayPal
All transactions are securely processed with encryption for your protection.
Can I create an account to track my orders?
Currently, we operate without account requirements for faster checkout. All order confirmations and tracking information are emailed directly. We’re developing an account system for frequent buyers – stay tuned!
Why was my card declined?
Common reasons include:
– International transaction blocks (contact your bank before ordering)
– Billing/shipping address mismatch
– Insufficient funds
For assistance, email [email protected] with your card type and error message.
– International transaction blocks (contact your bank before ordering)
– Billing/shipping address mismatch
– Insufficient funds
For assistance, email [email protected] with your card type and error message.
Competition & Urgent Orders
I have a competition coming up – when should I order?
For event-critical gear:
– Order at least 3 weeks before your event
– Select Standard Shipping
– Email us at [email protected] with your event date after ordering
We’ll prioritize processing and provide special tracking for competition orders.
– Order at least 3 weeks before your event
– Select Standard Shipping
– Email us at [email protected] with your event date after ordering
We’ll prioritize processing and provide special tracking for competition orders.
Do you offer expedited shipping for last-minute needs?
While we don’t advertise expedited options, email [email protected] with your urgent request and we’ll explore all possibilities to meet your competition schedule from our Louisville headquarters.
Still have questions? Our customer care team consists of fellow riders who understand equestrian urgency. Contact us at [email protected] – we typically respond within 24 hours (excluding weekends).
From our stable to yours,
The Equestrian Clothing Sales Team