At Equestrian Clothing Sales, we’re committed to delivering premium equestrian apparel with the same precision and care you expect from your riding gear. Below you’ll find all the details about our shipping and returns process.

Shipping Information

Order Processing

We saddle up quickly! All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two reliable shipping options to get your performance gear to you:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Tracking included

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Note: Delivery times may vary for international destinations. We currently ship worldwide except to certain Asian and remote regions.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure checkout.

Returns & Exchanges

We understand that finding the perfect fit is as important in your riding apparel as it is in your saddle. Our straightforward returns process ensures you can shop with confidence.

Return Policy Overview

  • 15-Day Window: Items must be returned within 15 days of delivery
  • Original Condition: Unworn, unwashed with tags attached
  • Original Packaging: Include all original packaging and documentation

Important Safety Note

For your safety and that of all riders, the following items cannot be returned unless defective:

  • Body Protectors
  • Bandages & Wraps

These protective items must maintain their integrity for every rider’s safety.

Simple 3-Step Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer an exchange or refund
Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Dear Equestrian Clothing Sales Team,

I would like to initiate a return/exchange for my recent order #[Your Order Number].

Item(s) for return: [Product Name(s), Size(s), Color(s)]

Reason for return: [Fit/Quality/Other]

I would prefer: [Exchange for Size ___ / Refund]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package & Ship

Once approved, you’ll receive return instructions including:

  • Prepaid return label (for US customers)
  • International return address (for non-US customers)
  • Return authorization number

Pack items securely in the original packaging and include the completed return form.

Step 3: Processing

Upon receipt at our warehouse, we’ll inspect items within 3 business days and process accordingly:

  • Exchanges: Shipped within 2 business days after approval
  • Refunds: Issued to original payment method within 5 business days

Refund Details

  • Credit Card/PayPal: 3-5 business days after processing
  • Original Shipping Costs: Non-refundable (except for defective items)
  • Return Shipping: Customer’s responsibility unless return is due to our error

Exchange Options

Need a different size in those premium breeches or base layers? We offer:

  • Size exchanges for the same item
  • Color exchanges when available
  • Product exchanges of equal value

Exchange shipping is free for US customers. International customers pay only the outward shipping costs.

Special Considerations

  • Final Sale Items: Clearly marked and cannot be returned
  • Personalized Items: Non-returnable
  • Hygiene Products: Socks and base layers must be returned with original hygiene seals intact

For European Riders

Under EU regulations, you have 14 days to cancel your order after receipt (30 days for UK). The return window remains 15 days from cancellation notification.

Questions?

Our customer service team rides as hard for you as you do in our gear. Contact us at:

  • Email: [email protected]
  • Mail: Equestrian Clothing Sales, 110 Lenoak Dr, Louisville, KY 40214 USA

We appreciate your trust in Equestrian Clothing Sales, both for your performance needs and your shopping experience. Ride on!